FAQ [ FREQUENTLY ASKED QUESTION

Purpose: Answer common questions and reduce messages about small details.

Sections to include:

Do you bring your own cleaning supplies?
→ Yes, we bring everything needed. If you prefer we use your products, just let us know.

  1. Do I need to be home during the cleaning?
    → Not at all. As long as we have access, you can go about your day worry-free.

  2. How do I pay?
    → We accept [Cash, Card, Zelle, etc.]. Payment is due after each service.

  3. What’s your cancellation policy?
    → Please give at least 24 hours’ notice for cancellations or reschedules.

A man in a blue uniform is standing outside near a cleaning cart, looking at his phone while holding a cleaning glove, with a mop and bucket nearby.

Frequently Asked Questions

We understand that letting someone into your home or office is a big decision. Below are answers to some of the most common questions we get — to help you feel confident and informed every step of the way.

Do you bring your own cleaning supplies?

Yes, we bring all the necessary cleaning products, tools, and equipment with us — including eco-friendly options upon request. If you have specific products you'd like us to use (such as pet-safe cleaners or allergy-sensitive items), just let us know and we’ll be happy to accommodate.

Do I need to be home during the cleaning?

Not at all! Many of our clients prefer to go about their day while we clean. As long as we have secure access to your home or office (key, code, or someone to let us in), we’ll handle the rest and make sure everything is locked up safely afterward.

How do I book a cleaning?

You can book through our website, give us a quick call or text, or send us an email. We’ll respond quickly to confirm your appointment and discuss any special requests or needs. Booking is fast and flexible!

How do I pay?

We do not accept cash, and our only form of acceptable payment is through invoice or your card on our file

Payment is typically due the same day as the service, unless we've agreed on another arrangement.

What if I need to cancel or reschedule?

Life happens — we understand. We kindly ask that you give us at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations with less than 48 hours may be subject to a small fee.

Do you clean before or after a move?

Absolutely! Our Move-In and Move-Out Cleaning service is perfect for preparing a home before someone moves in or after they move out. We clean everything from floors to cabinets, bathrooms to baseboards — leaving the space spotless and ready.

Do you clean offices or commercial spaces?

Yes! We specialize in small office cleaning and commercial spaces like studios, salons, and co-working spaces. Let us know your office size and needs, and we’ll customize a cleaning plan that fits your schedule and budget.

Do you clean Airbnb properties?

Yes, we provide Airbnb turnover services including guest-ready cleaning, bed making, linen changes (if provided), restocking supplies (if requested), and quick turnarounds. We help keep your ratings high and your guests impressed.

Are you pet-friendly?

Definitely! We love pets, and we’re happy to work around them. If your pet is anxious or protective, just let us know in advance so we can take the proper approach for everyone's safety and comfort.

What’s the difference between Standard and Deep Cleaning?

Standard Cleaning covers regular upkeep — dusting, vacuuming, mopping, and cleaning commonly used surfaces.

Deep Cleaning is more detailed and includes areas like:

  • Baseboards

  • Behind appliances

  • Ceiling fans

  • Light switches

  • Inside cabinets (upon request)

If it’s your first time booking with us, we may recommend starting with a deep clean.